I've used them three times. The first time I got what I thought was a great deal. The second time, the guys left for about an hour and tried to charge me for the time that they were gone. The third time, today, they did the same thing. They showed up at 8:30, left for an hour to get the parts they needed, then charged me for that hour. I will not call for the 2nd time and ask for a credit on my bill. What I will do, instead, is let everyone know that this company seems to be lacking in the ethics department. Find another electrical company, one that doesn't show up lacking the supplies they need then charge you for their time to go back to the shop and get what they need.
There is a long story, but the short of it is that they were supposed to come at 8am, got lost and so didn't show up until 830 (totally fine) then after being there for 10 minutes stepped through the roof (accidents happen) spent the rest of the time cleaning up the insulation and ductaping the hole closed. Never received a call afterwards from anyone apologizing and saying they would fix it. I finally called later that day just to make sure the ball was rolling on getting someone out to repair. We had a baby crawling around and insulation was falling. They seemed annoyed that I called and was trying to get it fixed ASAP. They paid for the repair but tried to bill us for an hour and a half of labor for 2 men. When I explained that seemed unreasonable to the owner he was not apologetic or understanding, he said they start their service hours when they leave their shop. He said all he would do was lower the price to bill me for one hour instead of an hour and a half. So we paid 175$ to get a hole in the ceiling after 10 min of their staff being there. Our problem was an easy fix with the breaker. We understand accidents happen and the staff that came to our house was friendly, however we won't be using them or recommending them because we don't trust that we'll be taken care of if there is another accident. Customer service seems to be a low priority for office staff and owner who were not kind or understanding.
left a voicemail for Ryan and he didn't return my call, after I finally reached him I set an appointment and he didn't show up
Great prices, quality work and a great attitude, will always recommend to friends and family
I am the Director of Facilities for our company and I could not be more pleased with the continued service we receive from Denton Electric. Justin and the gang never disappoint! Service has always been on-time and on budget. Keep up the fantastic work!
They arrived at my house at 830, left at 9, came back at 10, left for good at 11:30 and billed me for 4 hours for each man. That is against the law.
Denton Electric Inc is a US Electrician based in Denton, Texas. Denton Electric Inc is located at 4205 Mesa Dr, Denton, TX 76207, USA.
Please contact with Denton Electric Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Denton Electric Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.