Went here after hitting a curb with what looked like some damage to a rim. There wasn't too much wait and then they popped it back into place. They didn't charge me for the quick fix. Nice and helpful!
I went to Firestone to get my front two tires replaced, and get an alignment done. Okay first of all, I got a flat tire in LESS than 3 hours. They also somehow cross patched my lug nuts. My alignment was not done correctly. That was made clear to me the first time I get on the highway. It actually got worse. They will fix your problems under your warranty, but I don't have time to keep coming back! I would rather take my car somewhere I know it will be done correctly the first time. I spent a lot of money with them, and my car still isn't fixed. I was also quoted $400 for something that TWO different professional mechanics said were 100% fine. Don't waste your time here.
Raised the price that they quoted,3 and a half hours into the work. They were missing a part, which of course delayed my work also. rip off
Update: went to the Firestone on the other side of town. Came in asking for help. Instead I was made to feel stupid. I was out of my comfort zone and not even greeted in any sort of matter. Excuse me for being a young woman who knows nothing about cars. Instead of asking me qualifying questions about what I was experiencing the guy totally blew me off and acted as if I was in the wrong place. If someone came to my place of work and had no clue where to start, I would guide them before asking them to pay $90. Maybe I would have felt more comfortable paying the money if he would have just listened to me for a few minutes. Customer service obviously isn't a priority for either Firestone locations in Denton.
Side note- I work in the world of customer service and I understand how badly these online reviews can hurt a locations reputation, but at this point I think it's well deserved.
I always come here for my oil changes. The staff is really friendly and the guy up front ( I believe his name is Jeffery) is always helpful. I've never had a problem here, and they never take advantage of me for being a girl like most auto places. They truly care and are honest when it comes to taking care of my car.
5 stars all the way. Best price in town. Very friendly and courteous. So far have bought 2 sets of FS. For both my trucks. Can't imagine anyone giving less than 5 stars.
Firestone Complete Auto Care is a US Car Repair based in Denton, Texas. Firestone Complete Auto Care is located at 502 W University Dr, Denton, TX 76201, USA.
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