The refrigerator did not work in my mom’s room.
We found a Holiday Inn Express just a little way up the road that apparently didn't wait until 2 to start cleaning and had a room ready for us. We canceled the Comfort Inn reservation and we won't be going back.
When my sisters arrived, their air conditioner was not working in their room. They called for maintenance and were told that they probably froze up the A/C but knew that wasn’t possible because they had just arrived. They also had a stain on their bedding and a stain on the floor. It looks like blood stains.
The front desk was friendly. When we checked out and began to tell them our issues, she said the general manager had already told her to comp our first night, which we greatly appreciated. We clearly weren’t the only ones with problems as the lady working the front desk had a list of complaints/maintenance issues from other guests. We definitely won’t be back.
Nice hotel! Staff was very pleasant, greeted us with a smile, even though it was almost 11 at night. Rooms were well appointed, quiet and the bed was very comfortable. Very clean, too! We go back and forth through Texas twice a year, and I really wish this was on our regular route.
Very good experience. I was an idiot and screwed up my reservation and they were very gracious and helped me correct it which I really appreciate. The renovations are nice and the hotel room very clean and comfortable. The front desk staff were nice and friendly. The breakfast was good. Location is nice. Parking ample. Would stay another time if I ever travel that way again!
Arrived 1 hour early - was "greeted" by Donna at the front door with a scowl and the statement "You're too early to check in." We have stayed in numerous hotels that were more than happy to let us check in even more than 1 hour early, but not Donna. The excuse was that all the rooms were booked last night so none of the rooms were ready. So they have cleaned NONE of the rooms since 11 and are going to clean ALL the rooms between 2 and 3? Ridiculous. No apologies, no offer to let us do the paperwork and wait in lobby, no nothing.
In my aunt’s room, an open condom was discovered in one of the drawers. My uncle reported this to the front desk on Saturday morning and was assured housekeeping would take care of it. On Sunday morning, my aunt discovered it. Clearly it had not been taken care of.
We had a great time there...clean rooms, polite employees, and a descent breakfast bar. Loved the pool and exercise room!
NOT EVEN WORTH ONE STAR BUT ZERO STARS IS NOT AN OPTION
Our family all stayed here in October 2017. We are all from different parts of the country and were in town to visit family here. I’ve stayed at other Choice Hotels with no problem. However, this was not the case with this particular hotel. Each of us had some kind of problem with our room. We arrived very late on Friday night and were hungry. We were just going to grab something out of the vending machine but the lady working the front desk said the vending machine was out of order and would be repaired in the morning. It still wasn’t fixed on Sunday. In our room, our entry way light did not work upon arrival. We also discovered our carpet was soaked from the leaking air conditioner. It was leaking so bad you could actually hear it dripping into the soaked carpet. The next night, the lights and the fan burned out in the bathroom. We found some screws on the floor in the room. We also discovered trash under one of the beds to include a Kleenex and a bag of sunflower seeds. The walls are scuffed up and in need of some serious attention. The door to our room did not shut on its own. It had to be pushed shut and made sure the door clicked to ensure it was shut. The lack of appropriate housekeeping and cleaning is a real issue here.
We tried calling the customer service number to rectify the situation and after being on hold twenty minutes, and being told repeatedly by the recorded voice just how important our call was, we finally realized that if we did check in and had additional issues, we would never get anyone to fix them.
Comfort Inn Near Unt is a US Lodging based in Denton, Texas. Comfort Inn Near Unt is located at 4050 Mesa Dr, Denton, TX 76207, USA.
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