She's the one who trimmed her face and tail.
NEVER take your dog here to get groomed.
if I could give this a 0 star I would.
I took her back up there to get her trimmed again, and the manager acted like it was no big deal, and didn't act Apologetic about it. Didn't offer me a discount, because it was half fast done.
they have poor customer service.
She's a little hyper but they have done MANY MANY dogs and tried to blame it on me.
Went in with a coupon for free bag of cat food sent to my email address. Clerk couldn't get it to work. Said it was prob sent to a diff email. Nice try but no. She called manager over who said the same thing. I told him it's the email address that comes up on her screen when she put in my account number, i see it right there! They wouldn't honor the coupon. I had the correct brand, type, bag size, the coupon was a week before expiring and it was def sent to the same email address. I left without getting to try the food my cat needs for a new health issue and with absolutely zero desire to return to this Denton PetSmart location. Some shaggy business going on there.
This rating is in reference to the grooming services. You really couldn't buy a more quality product anywhere else. Chelsea has been grooming our fur family for quite some time now, and we are certain we have found our forever groomer. Chelsea adds a personal touch to her work that can not be matched. Brandon the manager is also someone that will make certain that you are taken care of an satisfied.
Lola had a great visit! Thank you for squeezing her in today.The entire staff is so kind, courteous and very knowledgeable. Anyone of them will take the time to explain the procedure and any future visits until we are all on the same page. Lol.
And told me she was trying to lick and bite her, clearly I was watching through the glass and she definitely wasn't trying to bite her.
The groomer didn't fully groom my dog, she didn't cut her face or tail. When she told me she would.
Love this location. We bought a lizard here and had to bring it to the vet and the manager found a loophole to reimburse us for the vet bill without having to return the pet or anything. Happy with my pet and happy with the service.
Petsmart is a US Veterinary Care based in Denton, Texas. Petsmart is located at 1441 S Loop 288, Denton, TX 76205, USA.
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